Kerry Patterson

A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged...

The New York Times bestseller that changed the way millions communicate Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations...

"The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: prepare for high-stakes situations; transform anger and hurt feelings into powerful dialogue; make it safe to talk about almost anything; be persuasive, not abrasive"--Unedited summary from book cover.

A new approach to how individuals can change their lives for the better, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. Why do 95% of all diet attempts fail? Why do New Year's resolutions last no more than a few days? Why can't people with good intentions make consistent and positive strides to improve their careers, financial fitness, physical fitness,...